Cómo manejar quejas y clientes enojados (Registro nro. 9523)

Detalles MARC
000 -LEADER
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005 - DATE AND TIME OF LATEST TRANSACTION
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041 ## - LANGUAGE CODE
Language code of text/sound track or separate title Español
082 ## - CLASIFICACIÓN
Clasificación 236 DVD
100 ## - AUTOR
Autor Tschohl, John
245 ## - TÍTULO
Title Cómo manejar quejas y clientes enojados
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication México
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher Service Quality Institute
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Year of publication 2004
300 ## - PHYSICAL DESCRIPTION
Number of Pages 17 minutos
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term SERVICIO AL CLIENTE
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Topical Term QUEJAS DE LOS CLIENTES
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Topical Term SERVICIO DE CALIDAD
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term CULTURA DE SERVICIO
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Topical Term SOLUCIONES AL PROBLEMA
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Topical Term
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type DVD
Existencias
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Accession Number Date last seen Date checked out Koha item type
        Departamento de Biblioteca y Documentación Alfonso Chase Brenes Departamento de Biblioteca y Documentación Alfonso Chase Brenes 06/06/2017 1 236 DVD 236DVD 12/02/2018 09/02/2018 DVD